FAQ
For any additional questions or concerns, please feel free to contact our customer service team.
General Faq's
Who is ALK Wholesale?
ALK Wholesale is a distributor providing a wide range of products to retailers and online sellers. We specialize in offering high-quality goods at competitive prices, supporting businesses with their inventory needs.
Where are you located?
Our main office and distribution center are located at Las Vegas, NV.
Does Amazon accept your invoice?
Yes, Amazon accepts our invoices for verification purposes.
Do you help with ungating?
Yes, we assist our customers with the ungating process on Amazon by providing the necessary documentation and guidance.
Do any products have restrictions for eCommerce websites like Walmart, Amazon, or Google Express?
Yes, some products may have restrictions. We advise checking the specific platform’s guidelines or contacting us for more information.
Do you provide brand authorization letters?
Yes, ALK Wholesale can provide brand authorization letters upon request.
Will ALK Wholesale provide invoices before payment for Amazon ungating?
Can ALK Wholesale guarantee Amazon ungating with their invoices?
While we provide all necessary documentation to aid in the ungating process, we cannot guarantee approval as it ultimately depends on Amazon’s criteria and review process.
What if I am not approved to sell on Amazon after purchasing from ALK Wholesale?
If you are not approved to sell on Amazon after purchasing from us, please contact our customer service for further assistance.
Can I request product images from ALK Wholesale?
Yes, product images can be requested. Please reach out to our support team for details.
Do you offer Amazon prep services such as labeling, polybagging, and bubble wrapping?
Yes, ALK Wholesale provides comprehensive Amazon prep services, including labeling, polybagging, and bubble wrapping.
How do you notify your customers of price changes or sales?
Customers are notified of price changes or sales through our email newsletter and updates on our website.
Products Faq's
What is the typical product expiration for items sold by ALK Wholesale?
We ensure all our products have a significant shelf life remaining. The exact expiration date varies by product, and specific details can be provided upon request.
Do you provide your inventory list in an Excel or CSV format?
Are we able to download your inventory list directly from your website, or do we have to contact your sales representative?
Currently, our inventory list is not available for direct download from our website. Please contact your sales representative to obtain the latest inventory list.
How can I check the available inventory?
To check the available inventory, please get in touch with your sales representative. They will provide you with the most up-to-date information on product availability.
Orders Faq's
How to Place an Order?
To place an order with ALK Wholesale, you can visit our website and follow the step-by-step process to add products to your cart and complete the checkout process. Alternatively, you can contact our sales team directly via phone or email to place an order.
Do You Have a Minimum Order Amount or Quantity (MOQ)?
Yes, we do have a minimum order quantity (MOQ). Please refer to our website or contact our sales team for specific MOQ requirements for different products.
What Payment Methods/Terms Do You Accept?
We accept various payment methods, including credit/debit cards, bank transfers, and PayPal. Payment terms may vary depending on the size and nature of your order. For detailed information, please contact our billing department.
Can I Re-order the Products?
Yes, you can re-order products as needed. Simply log in to your account on our website, view your previous orders, and place a re-order. You can also contact our sales team for assistance.
Do You Offer Discounts if We Take the Entire Inventory?
We do offer special discounts for bulk purchases or if you wish to take the entire inventory of certain products. Please contact our sales team to discuss bulk purchase discounts.
What is Your Dispose Policy?
Our dispose policy ensures that any products that need to be disposed of are handled in an environmentally friendly manner. Please contact our customer service team for specific details regarding our disposal procedures.
Can I Return the Products Ordered for an Exchange or Refund?
Yes, we accept returns for exchange or refund under certain conditions. Products must be returned in their original condition and packaging. Please review our return policy on our website or contact customer service for more details.
What Are the Reselling Eligibility Requirements?
To be eligible for reselling our products, you must be a registered business with a valid resale license. Additional eligibility requirements may apply depending on the product category. Please contact our sales team for further information.
How is the Pricing Determined?
Pricing is determined based on various factors, including product cost, market demand, and order quantity. For specific pricing details, please refer to our website or contact our sales team.
Are Orders Required to Have Deposits?
For large or custom orders, a deposit may be required. The deposit amount and terms will be communicated to you at the time of order confirmation. Please contact our billing department for more information.
Can I Cancel My Order?
Yes, you can cancel your order, but cancellation terms may vary based on the timing and status of your order. Please review our cancellation policy on our website or contact customer service for assistance.
Can I Resell the Products I Purchase from ALK Wholesale?
Yes, you are permitted to resell the products you purchase from us, provided you meet our reselling eligibility requirements. Please ensure you comply with all local laws and regulations regarding reselling.
What is Your Return Policy?
Our return policy allows for returns under specific conditions. Products must be returned within the specified timeframe and in their original condition. Please review our detailed return policy on our website or contact customer service for assistance.
Shipping Faq's
Do you offer free shipping?
Yes, we offer free shipping on qualifying orders. Please contact our customer service team for details on the minimum order value and any applicable conditions.
Do you ship directly to Amazon’s FBA or Walmart’s WFS warehouses?
Yes, we can ship directly to Amazon’s FBA and Walmart’s WFS warehouses. Please provide the necessary warehouse addresses and labels when placing your order.
What are your shipping options?
We offer various shipping options, including standard shipping, expedited shipping, and freight shipping for larger orders. You can choose the shipping method that best suits your needs during the checkout process.
Do you have a dropshipping program (FBM)?
Yes, we offer a dropshipping program for Fulfillment by Merchant (FBM). Contact us for more information on how to get started with our dropshipping services.
Do you offer international shipping?
Yes, we provide international shipping to many countries. Please contact our customer service team to confirm if we can ship to your location and to get a shipping quote.
Can I come and pick up my order?
Yes, you can choose to pick up your order directly from our warehouse. Please contact us to arrange a pickup time and receive further instructions.
How long does it take for the products to leave your warehouse, either to a preparation center or to the Amazon warehouses?
Typically, orders are processed and leave our warehouse within 1-2 business days. However, this may vary depending on the size and complexity of the order.
What is your lead time?
Our standard lead time is 1-2 business days for order processing. Shipping time will depend on the selected shipping method and destination.
What should I do in case of any damages or shortages?
In the event of any damages or shortages, please contact our customer service team immediately with your order number and details of the issue. We will work quickly to resolve the problem and ensure you receive the correct products.
If you have any additional questions or need further assistance, please feel free to contact our customer service team.