Return Policy

At ALK Wholesale, we prioritize providing high-quality products and well-known name brands to our customers at discounted prices. Due to our low margins, we cannot accept returns or exchanges on any items. However, in extremely exceptional cases, we may accept a return or cancellation at the sole discretion of the seller. If such an exception is made, the following fees will apply:

• A non-negotiable 20% restocking fee
• A $75 cancellation fee
• A reverse delivery fee

No return or cancellation requests will be deemed valid unless exceptionally approved and clearly confirmed via email by us. Our return policy may not apply to all merchants. Any exceptions are listed on the item’s page. If your item was shipped with our “Free Shipping” option, we will charge our outgoing shipping expenses as shipping is included in the price. The buyer will still be responsible for the round-trip shipping costs incurred by ALK Wholesale.

No Returns on Grocery Products

Due to the unique nature and competitive pricing of our grocery products, all sales of these items are final. We cannot accept returns or exchanges for grocery products. We encourage all customers to review their orders thoroughly before finalizing, especially when purchasing grocery items. This policy stands irrespective of the reason for the return request.

Amazon Restrictions

We are not liable for any item restricted for sale on Amazon or for sending to FBA. Buyers must ensure they are eligible to sell the selected item on Amazon or other marketplaces. This encompasses, but is not limited to, restrictions related to brands, categories, PPE, hazmat, IP complaints, pesticides, storage space, and other policies.

Important Notices

• ALK Wholesale is not responsible for checking the SKUs and the ASINs on the PO. Kindly check your POs; otherwise, our return policy will be applied.
• We do not take responsibility for any item that has been waiting for over 30 days at our warehouses. It is the buyer’s responsibility to check their account status, such as inventory limits, hazmats, ungates, etc.
• If ALK Wholesale does not receive any box labels (must be Amazon FBA box labels), items will be disposed of without any refund.

Refund Policy

We do not generally do refunds. However, if any product(s) are damaged or faulty, we may issue a refund at our discretion. Please check your selling eligibility prior to placing an order. Per the refund request, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed by our Financial department within 7 business days.